Privacy Policy
As of November 13, 2026
Who we are
SNRL is a mood-based social app operated by Netrope PTY LTD ("SNRL," "we," "us"). This policy explains what information SNRL collects through the app, how we use it, who we share it with, and the choices and rights you have — including deleting your account and everything tied to it, in-app, at any time.
This policy applies to the SNRL mobile app and covers every SNRL user worldwide. Sections further down add specific rights for users in the European Economic Area, the UK, and Australia, on top of the baseline protections every user gets.
Information we collect
| Category | What it includes | When |
|---|---|---|
| Account identifiers | Phone number (always); email, if you sign in with Apple or Google | At sign-up |
| Profile | First name, gender (self-selected) | Onboarding, editable |
| Location | Precise GPS coordinates | Each time the match pool refreshes, unless Global Mode is on (see below) |
| Mood activity | Your mood selections and timestamps, daily check-in streak | Every time you set a mood |
| Messages | Chat content with other users | Sent through the app |
| Photo | One profile photo you upload | If you choose to add one |
| Push notifications | A device push token | If you allow notifications |
| Safety reports | Blocks, reports, and messages our automated moderation flags | As they happen |
| Usage analytics | Anonymized product-usage events (no message content, no raw location) | Once analytics is active — see Third parties |
We don't collect your exact age, photos beyond the one you choose to upload, or any payment information (SNRL has no paid features at this time).
How we use it
- To run the core app: match you with nearby (or, in Global Mode, worldwide) users sharing a compatible mood, deliver and store your messages, track your daily streak, and show your profile photo once a chat has been active long enough to unlock it
- To keep the community safe: automatically scan outgoing messages for policy violations before delivery, log flagged messages for review, and act on blocks and reports (including restricting accounts with repeated violations)
- To notify you: push alerts for new messages and matches, if you've allowed notifications
- To understand and improve the product: anonymized usage analytics, once active (see Third parties below) — event data never includes message content or precise location
- To meet legal obligations: respond to lawful requests and enforce our terms
We do not use your data to serve third-party advertising, and we do not sell your personal information to anyone.
Third parties we work with
We use a small number of service providers to run SNRL. We share only what each one needs to do its job, under its own privacy and security commitments — we never sell your data to anyone, for any reason.
| Provider | What it does | What it sees |
|---|---|---|
| Supabase | Hosts our database, authentication, file storage, and backend logic | All account data |
| Twilio | Delivers the SMS code used to verify your phone number | Phone number |
| Expo | Relays push notifications to your device | Push token |
| OpenAI | Automated content moderation on outgoing messages | Message text, at the moment it's sent |
| PostHog | Product analytics — not yet active | Anonymized usage events (no PII), once enabled |
| Apple / Google | Sign in with Apple / Google — not yet active | Name and email, only if you choose that sign-in method |
Because some of these providers operate infrastructure outside your home country, your information may be processed in other countries, including the United States. Where that applies to EU/UK or Australian users, see Your rights, below, for the safeguards that apply.
Location
SNRL uses your device's precise location to find other users nearby who share your current mood. Specifically:
- Your location is never shown to anyone as an address or map pin — other users only ever see an approximate mood match, never your coordinates
- It's refreshed only when you open the match pool, not continuously in the background
- You can avoid sharing location entirely by turning on Global Mode, which matches you with people worldwide instead of nearby — your location is never requested while it's on
- You can revoke location access at any time in your device's Settings; SNRL will prompt you to use Global Mode instead if you do
Messages and safety
Chats on SNRL are intentionally time-limited — by default they close after 24 hours unless both people choose to extend. This is a product design choice, not a data-retention guarantee: closed chats and their messages remain stored until you delete your account (see below).
Every message you send is automatically screened before it reaches the other person. If a message is flagged, it is never delivered, the sender is shown it as sent (so the experience isn't disrupted), and the flagged content is logged for safety review. Accounts with repeated flags may be automatically restricted. You can also block or report another user directly from a chat at any time.
Data retention and deletion
We keep your information for as long as your account is active, so the app can function (showing your match history, streak, saved connections, and so on).
You can permanently delete your account at any time, directly in the app (Profile → Delete account) — no need to email us or fill out a form. Deleting your account permanently removes:
- Your profile, phone number or email, and uploaded photo
- Your entire mood and check-in history
- Every match and chat you were part of — including that conversation's copy on the other person's side, since a shared chat doesn't make sense to keep for only one of its two participants
- Your saved connections, blocks, and reports
This action is immediate and cannot be undone. We may retain minimal information where required by law (for example, records needed to respond to a legal request made before deletion).
Age requirement
SNRL is intended for adults only. You must be 18 or older to create an account or use the app. We do not knowingly collect information from anyone under 18; if we learn that we have, we will delete that account and its data. If you believe a user is under 18, please contact us (see Contact, below).
Your rights
Every user, everywhere, can at any time: view and edit your profile information in-app; delete your account and data in-app (see Data retention and deletion); and contact us with any privacy question (see Contact).
If you're in the European Economic Area or the UK, GDPR / UK GDPR also gives you the right to: access a copy of your data; correct inaccurate data; restrict or object to certain processing; data portability (receive your data in a structured, machine-readable format); and lodge a complaint with your local data protection authority. Our legal basis for processing is: performance of our contract with you (running the app), your consent (location, push notifications), and our legitimate interest in keeping the platform safe (moderation, abuse prevention).
If you're in Australia, under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you can request access to and correction of your personal information, and raise a complaint about how we've handled it — contact us first (see Contact); if you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC). As noted under Third parties, some of our service providers are located overseas, including in the United States — we take reasonable steps to ensure they protect your information consistently with the Australian Privacy Principles.
To exercise any of these rights beyond what's available in-app, contact us (see Contact, below). We'll respond within the timeframe required by applicable law.
Security
We use industry-standard measures to protect your information, including encryption in transit, access controls on our infrastructure, and automated message moderation. No system is completely secure, though, and we can't guarantee absolute security of information you transmit to us.
Changes to this policy
If we make material changes to this policy, we'll notify you in the app before they take effect. The "as of" date at the top of this page always reflects the latest version.
Contact us
Questions about this policy, or a privacy request you can't complete in-app? Reach us at .
Netrope PTY LTD